Transcribe call center recordings
Turn recorded customer calls into searchable, quotable text for quality reviews, agent coaching and dispute resolution.
Free: 60 min per 30 days, files up to 30 min / 50 MB · Paid plans: 10 to 100 hrs, files up to 2 GB. Big video? Upload just its audio track: same transcript, much faster upload.
Encrypted in transit · audio & video auto-delete in 30 days · never used to train AI
Optional settings
Set this for the most accurate result on quiet or mixed audio.
Get a second copy translated into another language (Pro).
Uncommon words the AI might misspell. List them so they come out right.
Last updated 25 July 2026
Call recordings are the richest and least used data in any support or sales operation. Teams record everything and then listen to almost none of it, because reviewing calls in real time does not scale: a supervisor covering ten agents cannot spend hours listening to sample a handful of conversations. Transcribing the recordings changes the economics. A one-hour call becomes text you can skim in a few minutes, search by keyword across an entire week, and quote exactly in a coaching session.
The practical workflow is simple. Export the recording your telephony or meeting platform already saved, upload it here, and select the spoken language before uploading. On paid plans, speaker labels separate the agent from the customer, which is what makes a transcript usable for quality review rather than just a wall of text. The synced editor lets you click any line and hear that exact moment, so when a reviewer flags a phrase, the evidence is one click away instead of a timestamp hunt.
For teams in the Philippines and other outsourcing hubs, there is a language dimension worth naming: real customer conversations often mix English with the local language, and many transcription tools handle only one of them. Our Tagalog and Taglish transcription handles code-switched Filipino speech, which means calls that flow between English and Tagalog produce a usable transcript instead of nonsense. Set the dominant language of the call before uploading and the model routes accordingly.
How it works
- 1Export the call recording from your telephony or meeting platform.
- 2Upload it with the call's dominant language selected.
- 3Review the labelled transcript, then export or quote it in coaching notes.
Frequently Asked Questions (FAQs)
Can it separate the agent from the customer?
Yes, on paid plans. Speaker separation labels the distinct voices in the recording (Speaker 1, Speaker 2) and you can rename them in the editor, so a transcript reads as a conversation rather than an undifferentiated block. It separates voices rather than recognizing them: nobody is matched against a voice database. On Pro, the speaker insights tool can suggest names when people introduce themselves or address each other by name in the conversation itself.
Does a bot join our calls?
No. Nothing joins your calls and nothing connects to your phone system. You upload recordings your platform already produced, which means no new tool sits inside live customer conversations and no additional system needs access to your telephony.
Can we transcribe a whole batch of calls at once?
Files are uploaded one at a time today, so a large daily batch is a real constraint worth knowing before you plan around it. Teams sampling calls for quality review (a set number per agent per week) fit the current workflow comfortably; wall-to-wall transcription of every call does not.
What about customer consent and recording rules?
Recording rules vary by location and some places require every party's agreement, which is why most call centers announce recording at the start of the call. Transcribing a recording you already made lawfully generally adds no new consent requirement, but customer audio is personal data and your client contracts may restrict third-party processing, so check those before uploading. This is general information, not legal advice.
How accurate is it on phone audio?
Phone calls are compressed and narrowband, so expect a rougher result than a clean desk recording, especially with heavy background noise in a busy floor environment. The text is still fast to review and correct, and adding product names and agent names to the vocabulary field before uploading noticeably improves the terms that matter most.
How long does a batch of calls take to process?
Each recording processes in roughly 2 to 5 minutes per hour of audio, so a set of sampled calls is typically ready in the time it takes to make coffee. Plan limits apply per plan: Basic covers 10 hours of audio a month, Pro 20 hours and Business 100 hours.
Who uses this?
- Quality assurance teams reviewing agent calls
- Team leaders running coaching sessions
- Sales managers analyzing discovery calls
- Support operations handling escalations and disputes
- BPO teams working across English and local languages
Worth knowing: This is built for sampling and reviewing recordings rather than capturing every call automatically. There is no bulk upload, no telephony integration and no live transcription during a call: you upload the recordings you want reviewed. For quality teams working through a set number of calls per agent each week, that fits the workflow well.
Related pages
Discovery calls into CRM notes
Filipino (Tagalog)Taglish calls, transcribed
Multiple SpeakersHow speaker labels work
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