Terms of Service

1. The service

Trustample converts audio and video files into text transcripts and provides AI-powered tools built on those transcripts (summaries, chat, translations, content generation and related features). Free accounts include 60 transcription minutes per 30-day cycle, files up to 30 minutes long, and a library of up to 5 kept recordings. Paid plans include the transcription-minute pools, per-file limits, storage allowances and AI-action allowances described on our pricing page. Free plan limits operate on a rolling 30-day cycle that starts on the date you sign up and renews every 30 days thereafter. Paid plan allowances renew at the start of each monthly billing cycle; on yearly plans, allowances renew every 30 days from the yearly purchase or renewal date. There is no mid-cycle reset. “Unlimited files” refers to the number of files and is subject to fair use: accounts that exceed their plan's pool or use the service in a way that degrades it for others may be throttled or asked to move to a custom plan. We may adjust plan limits prospectively; changes never reduce time you have already paid for.

2. Your content and consent

You keep full ownership of the files you upload and the transcripts we generate. By uploading a file, you warrant that you own the recording or have obtained all consents required by applicable law from every person whose voice or image it contains, and that uploading it does not violate any law or third-party right. You are solely responsible for the content you upload and for how you use the outputs. We process your content only to provide the service to you.

3. Acceptable use

Do not use Trustample for anything unlawful; to infringe intellectual property or privacy rights; to process recordings made without legally required consent; to attempt to breach, probe or overload our systems; to access the service or its content with automated bots, scrapers or bulk-download tools (search-engine crawlers indexing public pages are welcome); to resell or provide the service to third parties as your own; or to generate content that is fraudulent, defamatory or harmful. We may suspend or terminate accounts that violate these terms, with refunds handled per our Refund Policy.

Compliance is your responsibility. Laws governing recording, consent, privacy, data protection and the handling of personal information differ by country, state, sector and profession, and only you know the circumstances in which your recordings were made and how the transcripts will be used. It is your sole responsibility to ensure that your use of Trustample, including the files you upload, the people those files contain and everything you do with the outputs, complies with every law and regulation applicable to you, as well as any contractual or professional obligations you owe to clients, employers or third parties. We provide a transcription tool; we do not provide legal advice and we cannot assess your circumstances for you. If you are unsure whether a recording may be uploaded or how a transcript may be used, seek qualified advice before using the service.

4. Billing and subscriptions

Subscriptions are billed via our payment provider, Paddle, which acts as merchant of record (Basic: $12/month or $108/year; Pro: $19/month or $168/year; Business: $79/month or $660/year, taxes included), and renew automatically until canceled. You can cancel anytime via the Billing portal; access continues until the end of the paid period. Prices may change with at least 14 days' notice, applying from your next renewal. Except as set out in our Refund Policy or required by applicable law, all payments are final and non-refundable, and no partial or prorated refunds are given for unused time or unused plan allowances.

5. AI-generated content and translations

Transcripts, translations, summaries, titles, chat answers and all other output are generated automatically by artificial intelligence and are provided on an "as is" basis. We select and maintain advanced AI models and work to improve output quality, but we make no representation, warranty or guarantee of any particular level of accuracy, completeness or fitness for purpose. Output may contain transcription errors, misheard or missing words, incorrect names, numbers or terminology, grammatical and punctuation errors, formatting inconsistencies, mistranslations, omissions or other inaccuracies, and accuracy varies with audio quality, accents, background noise, overlapping speech and language.

You are solely responsible for reviewing, verifying and correcting any AI-generated output before using, publishing, sharing or relying on it, and for determining whether it is suitable for your intended purpose. AI-generated output must not be relied upon as a substitute for professional advice or for certified human transcription or translation services where a certified or attested record is required. To the extent permitted by law, Trustample and its operators shall not be liable for any loss, damage, cost or consequence arising from errors or inaccuracies in, or from the use of or reliance on, transcripts, translations, summaries or any other AI-generated content.

6. Availability and changes to the service

We aim for high availability but do not guarantee uninterrupted or error-free operation. We rely on third-party providers (hosting, transcription, AI and payments), and outages on their side can affect the service. We may modify, add or remove features at any time. The service is provided "as is" and "as available" without warranties of any kind, express or implied. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, civil unrest, labour disputes, governmental action, internet or utility failures, or failures of third-party providers (force majeure).

7. Limitation of liability

To the extent permitted by applicable law: (a) Trustample and its operators shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, business or goodwill; and (b) our total aggregate liability for any claims arising out of or relating to the service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or USD $50 if you have paid nothing. Nothing in these terms excludes liability that cannot be excluded by law.

8. Indemnity

You agree to indemnify and hold harmless Trustample and its operators from any claims, damages and expenses (including reasonable legal fees) arising from content you upload, your breach of these terms, or your violation of any law or third-party right, including claims by persons who appear in your recordings.

9. Termination

You may stop using the service and delete your account (including all data) at any time from Settings. We may suspend or terminate accounts for breach of these terms or unlawful use. Sections 2, 5, 7, 8 and 11 survive termination.

10. Age requirement

You must be at least 18 years old (or older, where your jurisdiction sets a higher age) to use the service. The service is not offered to children, and we do not knowingly create accounts for them. If we learn that an account belongs to someone under 18, we will delete it and its data.

11. Governing law and severability

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of India, without prejudice to mandatory consumer protections in your country of residence. If any provision of these terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision is replaced by an enforceable one that most closely reflects its intent.

12. Language

The service, these terms and all legal documents are provided in English, and the English versions are the authoritative and legally binding ones. Content pages in other languages (such as Spanish) are provided for convenience and information only; they do not modify these terms, and in the event of any conflict or ambiguity between a translated page and the English versions of the service or these documents, the English versions prevail. The application interface is provided in English.

13. Changes to these terms

We may update these terms from time to time. Material changes will be announced on this page with an updated date; continued use of the service after changes take effect constitutes acceptance.

14. Business details

Trustample is a trade name of Trustample Technologies Private Limited, operated from Plot No. 72, 3rd Floor, Block A, Saraswati Vihar, Pitampura, Delhi 110034, India. That is the entity these terms are with and the entity your payment goes to. For any question about these terms, billing or your data, email info@trustample.com, which is the fastest way to reach us and the address we answer from.